Awards and recognition

Content owner : Last updated : 31/07/15

It is our mission to deliver quality homes and services in successful communities and we continue to listen to our customers, partners, staff and board so we can constantly develop the services we provide. Since launching in 2002 we have received several awards and accolades in recognition for this.


Customer Service Excellence (2015, 2014, 2013 and 2012)

Customer service award

KNH has been recognised for the quality of its customer service with a national accreditation, the Customer Service Excellence standard, for the past four years. Assessment for the award is a challenging and ongoing process that tests whether organisations understand their customers' needs and examines the effectiveness of their service delivery. This government begain the award four years ago as a means of improving customer service standards across the public, private and voluntary sectors.
In achieving the award, KNH was recognised for the friendliness of staff at all levels and their commitment to their customers; their understanding of customers' needs, particularly those needing extra support, and the way we work with partners for the benefit of our customers.

Top 100 Companies (2015)

Top 100 companies

We were recognised in the prestigious Sunday Times Top 100 Best Companies to Work for in the non profit sector at our first attempt and we were also recognised as 'one to watch' by the judges.

Investors in People Gold (2015)

Investors in people

In April 2014 we were successful in our reaccreditation for the Investors in People (IIP) standard and achieved the top level Gold Standard Award. Previously, we had been awarded silver (2014) and Bronze (2012).

Mindful Employer (2015)

Mindful employer

The Mindful Employer programme is a voluntary scheme that we have signed up to as part of our commitment to improving the health and well-being of our staff.

Workforce Wellbeing Charter (2016)

Workforce Wellbeing Charter

This voluntary scheme demonstrates our commitment to improving the health and wellbeing of our staff.

Tenant Participation Advisory Service (TPAS) Resident Involvement Quality Standard (2014, 2011, 2008)

TPAS Accreditation

In June 2015 we were awarded the Tenant Participation Advisory Service (TPAS) Resident Involvement Quality Standard, for the third time - only the second housing organisation in the country to have achieved it at that time. TPAS is the leading national tenant participation organisation working to promote tenant empowerment. The accreditation lasts for three years and is only awarded to landlords who can show that they genuinely involve a wide range of residents in the planning, delivery and monitoring of their services.

24housing Top Landlords List (2014)

Top 50 landlords

Top 50 Landlords - 24housing named KNH as one of the top housing management organisations in the UK, by a national poll conducted by 24housing in 2014.

Positive about disability (2009 - present)

Positive about disability

The 'two ticks' positive about disability symbol is awarded to employers who have made commitments to employ, keep and develop the abilities of disabled staff.

Beacon authority (2006 - 2007)

Beacon partner

The Beacon scheme recognises organisations who demonstrate excellence and innovation and a commitment to sharing their expertise with others. Kirklees was one of only four authorities to be recognised for their work with tenants.

Audit Commission Inspection (2005)

Audit commission

We were awarded a three stars exellent rating with promising prospects for improvement by the Audit Commission following our second inspection as an ALMO.


National Federation of ALMOs (2015)

Winner of most innovative resident involvement initiative - Windybank community leraning project.

National Federation of ALMOs (2015)

Finalist for improving the private rented sector offer - Private sector leasing scheme

UK Housing Awards (2015)

Finalist for outstanding approach to diversifying your business - Quality Social Housing Partnership

Association for Public Service Excellence (2015)

Finalist for best community and neighbourhood initiative - 'Plant it, Grow it, Eat it' community growing project.

National Federation of ALMOs (2014)

Winner of managing energy efficiency and fuel poverty - Harold Wilson Court renovation

National Federation of ALMOs (2011)

Winner of most effective partnership - Partnership with Fire Service to improve access to homes in emergencies.

National Federation of ALMOs (2011)

Finalist for meeting residents' needs and aspirations - 'Think Smart, Recycle' household recycling scheme.

Gas Safety Industry Award (2010)

Winner of decade of excellence

CORGI (2007, 2008, 2009)

Winner of best gas safety initiative - Regional carbon monoxide awareness campaigns.

National Federation of ALMOs (2007)

Winner of most innovative project - Excel discount card.

Green Apple Awards (2006)

Silver award for best practice in local authority - Suncities project.

UK Housing Awards (2004)

Winner of outstanding achievement in social housing in England - ASET Gateway to Housing Certificate programme.

UK Housing Awards (2004)

Finalist for good practive in recruiting and developing housing professionals - ASET Gateway to Housing Certificate programme.