Content owner : Last updated : 02/08/18

Progressive - be open to new ideas and approaches


  • Keep learning
  • Stay positive
  • Lead by example
  • Be proactive rather than reactive
  • Stay curious
  • Plan ahead
  • Look for better ways of doing things

Engaged - believe in what you're doing and what KNH is trying to achieve


  • Get involved
  • Talk to each other
  • Ask questions & seek to understand
  • Take an interest
  • Be proud of your work
  • Support your colleagues

Respectful - treat people as you would wish to be treated


  • Be polite, patient, kind & understanding
  • Take an interest
  • Be on time
  • Understand that you may not always agree
  • Deal with disagreement professionally

Customer-focused - treat people as individuals


  • Take ownership of problems
  • Try to get it right first time
  • Be flexible
  • Be caring
  • Keep people informed
  • Always strive to be "working with"

Honest - be transparent & open


  • Be truthful and factual
  • Be trustworthy
  • Be confidential when needed
  • Be clear about what you can and cannot do
  • Be tactful