Standards you can expect from other services
Content owner : housing@knh.org.uk Last updated : 05/03/11
Building Services
- All repairs appointments will be kept (a target of keeping 9 out of 10 appointments).
- The quality of the work will be to a satisfactory standard, and finished within published timescales.
Culture and Leisure Service
All communal grounds will be maintained as follows:
- Grassed areas will be cut 14 times between April and November, grass clippings falling onto adjoining paths will be blown back onto the grassed areas.
- Shrub beds will be cleared of litter and weeds killed three times between May and September. Shrubs will be pruned once a year during the winter months.
- Playgrounds will be cleared of litter and inspected every three weeks throughout the year.
Highways Service
- All street lights will be repaired within seven working days and the target is to do this 85% of the time.
- A decision on requests for highways work will be given within 15 working days. The work will then be finished within agreed timescales.
Environmental Waste Service
- Black wheeled bins will be emptied once a week, as long as they are left ready for collection.
- Green wheeled bins will be emptied once a month, as long as they are left ready for collection, and contain only the appropriate recyclable material.
- If someone is disabled and cannot leave their own wheeled bin out, we will make special arrangements with them.
- We will run 'clean up' campaigns on estates, through continuing work with tenants' and residents' associations.
