Meeting tenants' changing needs & aspirations - Renovation of Denham Court, Batley

Content owner : housing@knh.org.uk Last updated : 06/11/15

What was the project need and how was it identified?

The nine-month project has involved converting 34 bedsits, which were built in the 1970s, into 18 spacious, attractive and modern lifetime homes for the over-60s. The old bedsits were dated and were unpopular; as a result, we struggled to find new tenants when the bedsits became vacant.

The communal areas have also been improved, with new lighting, furniture and decoration giving them a 'hotel' like atmosphere. The communal kitchen, laundry and hairdressing room have also been upgraded.

Outside, additional fencing has been installed, and the residents have planted flowers and shrubs within the grounds to give the final finishing touch to Denham Court.


What difference has the project made?

In 2013, 2200 households were affected by under-occupancy. We recognised that many tenants did not wish to move and the number of smaller homes we had available was limited, but to date:

  • The RLS is now thriving and the residents are very happy with their new accommodation and ready to face the future with increased confidence.
  • The existing residents have been able to remain together as a strong community.
  • Improved popularity of Denham Court resulting in long term tenancies and increased rental income to KNH.


What outcomes were achieved for tenants?

Each flat has been renovated to a high standard and designed to provide modern, spacious, comfortable and secure homes. All the new flats are up to the Lifetime Homes standard, so if residents have increasing mobility or other needs, they can be accommodated within the new flats without the tenant having to move. The project was delivered on time, to budget and to the satisfaction of all the residents, with many commenting on improved quality of life as a result of their new homes.

Denham Court resident Sue Smith in her beautiful new home, with Cllr Scott, and (L-R) KNH scheme coordinator Melanie Goodall, ward councillor Gwen Lowe and neighbour Ann Ormsby

Denham Court resident Sue Smith in her beautiful new home, with Cllr Scott, and (L-R) KNH scheme coordinator Melanie Goodall, ward councillor Gwen Lowe and neighbour Ann Ormsby.


What factors were keys to the success of the project?

  • Working closely with the residents, who were in the building during the renovation.
  • Close partnership working between the Councils strategic housing function, Building Services and KNH.
  • Kirklees Council bidding and being granted money from the Homes & Communities Agency.
Denham Court resident Sue Smith in her beautiful new home, with Cllr Scott, and (L-R) KNH scheme coordinator Melanie Goodall, ward councillor Gwen Lowe and neighbour Ann Ormsby

Cllr Cathy Scott and Cllr Gwen Lowe, with Denham Court tenants and representatives from KNH, Strategic Housing & Building Services


What will happen next?

Following the success at Denham Court, the principles and methods of working with tenants and partners will be carried forward to other RLS schemes.


What objectives does the project contribute to?

Kirklees Council:

  • The health and wellbeing of Kirklees residents has been enhanced by improvements to their homes
  • The Kirklees economy has benefitted from the project, with work being provided for local labour and local suppliers, helping to maintain the Kirklees pound.

KNH

  • Challenge to maximise business income
  • Quality work with partners to improve health and wellbeing
  • Success develop confident residents able to participate in their community

Social Housing Equality Framework

  • 3.3 KNH and partners work together and share data to identify how individual needs and communities are changing
  • 3.14 The organisation involves and consults all its service users on an ongoing basis before priorities are agreed and can show how this consultation has influenced priorities.

Customer Service Excellence

  • 1.1.2 We have developed customer insight about our customer groups to better understand their needs and preferences.
  • 3.4.2 We have developed co-ordinated working arrangements with our partners that ensure customers have clear lines of accountability for quality of service.