You have the right to ask your landlord to keep the 'common parts' of your block in a fit state of repair. You also have the right to be consulted about major repairs for which you will have to pay a share.

If you want to make any internal alterations to your flat, you must seek written permission before work begins, if this involves alterations to walls, windows, door openings, or shared services. You may also require building regulation approval.

• Repairs and maintenance

You have the right to sell your lease to anyone you want to, but you must tell us when you sell it. If you bought your flat after 18 January 2005, you must first offer it back to the council. You can also leave it to someone in your will or give it as a gift, but you should get a solicitor to help make sure everything is done legally.

• Buying, selling (and losing) a lease

You have the right to take in lodgers or rent your flat to anyone you want to. You must request permission from your mortgage lender if you sub-let your flat. You do not have to ask us for permission, but if you sub-let you need to let us know so we can update our records in case we need to communicate with the new tenant.

• Buying, selling (and losing) a lease

You must pay your share of the costs of managing and maintaining your block. This is a legal duty set out in your lease.

If you do not pay your share, you are breaking your lease agreement and we could apply to a leasehold tribunal and then to the courts to have your lease 'forfeited'. In these circumstances you could lose your home. See the section on service charges for more information.

Living in a flat can be difficult. You may have people above or below you, and you may have to share landings and other areas.

It is up to you and your neighbours to get on together, but if you don't, KNH have policies and procedures to help deal with neighbour nuisance and harassment problems. See section on management of your block.

We have a right and a legal duty to make charges for:

• ground rent (this is separate from the service charge);
• management costs;
• repairs to and maintenance of shared areas;
• repairs to the block.

In some circumstances, we have the right to enter your property to carry out repairs if there is a danger to other residents, for example, if you removed a structural wall or a leak in your plumbing is damaging other flats.

We have a legal duty to consult you about any repairs to your block which are likely to cost £250 or more to each leaseholder.

We have to obtain at least two estimates for the work and give you at least one month to comment before we start the work (except in an emergency).

We have to consult you if we are negotiating a long term agreement or tendering for a new contract.