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Service standards - Your quality guarantee

Standards of service you can expect from KNH:
- If you need to make a complaint
- Serving a 'Notice of Concern'
- Serving a 'Performance Improvement Notice'
- When you contact us
- Becoming a tenant
- Your new home.
Standards you can expect during your tenancy:
- Paying your rent and how we will deal with arrears
- Looking after your home
- Looking after your estate
- Finding out what you think
Standards you can expect from other services:
- Building Services
- Culture and Leisure Service
- Highways Service
- Environmental Waste Service

Quality homes and services in successful communities