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KNH aims to make sure that all our customers have equal access to our services.

With this in mind, we can provide a range of interpretation and translation services for people whose first language is not English.

• Translated leaflets - a number of our core leaflets have been translated in several community languages.
  • Chinese
  • Farsi
  • Gujarati
  • Kurdish
  • Punjabi
  • Urdu
• Telephone interpretation - All our staff can access a telephone translation service in over 150 languages.
• Face-to-face interpretation - For longer interviews, it is usually best to have an interpreter present. When it is appropriate we will arrange for a face-to-face interpreter to be present (subject to availability).
• Other formats - we are looking at other ways of providing information in other formats, for example audio transcripts that can be downloaded from the website.

Translated leaflets