News

Direct debit update - 12 September 2017

Release Date: 12-Sep-2017
We’ve had confirmation from Allpay, the company that collects our direct debits, that all those whose accounts were affected by the recent error have now received a credit.
If your bank had already credited your account, you may have two credits, and we’ll be working with Allpay to correct this situation. You do not need to do anything at this point.

If you have recently set up a new direct debit instruction that was due to be paid on 8 September, please get in touch with us so we can check if your rent account was affected – 01484 414886.

Once again, please accept our sincere apologies for any inconvenience or confusion that this problem caused.

We will be working with Allpay to make sure this doesn’t happen again. We want to reassure you that direct debit is still a safe way to pay your rent as you are always covered by the direct debit guarantee, so you will never lose money if there is a mistake.

If you have any questions, please get in touch with us on 01484 414886 or email housing@knh.org.uk.
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