KNH recognised for excellence in resident involvement

Release Date: 31-Jul-2013
KNH's work with tenants, in partnership with KFTRA, has been recognised for the third time by the Tenant Participation Advisory Service (TPAS), making us only the second housing provider in the country to have done this.
Simon Rogers & Cora Carter with Michelle Reid

Simon Rogers & Cora Carter with Michelle Reid

The quality mark shows that KNH has proved its commitment to resident engagement and met the increasingly challenging standards set by TPAS, the leading national tenant participation organisation, which promotes tenant empowerment.

KNH was one of the first housing organisations to be awarded the TPAS quality mark in 2005 and was re-accredited in 2009. To be awarded it for a third time, KNH had to show how the company involves customers in making decisions and developing and improving services. It also had to show how much it had achieved since the last assessment.

TPAS’ decision was based on a comprehensive report submitted by KNH, as well as interviews with a number of KNH staff and tenants to find out how the company involves its customers in its daily work.

According to TPAS Chief Executive, Michelle Reid: “The standards set by the TPAS Quality Mark are deliberately challenging. To gain re-accreditation, organisations must not only show that they are maintaining those high standards, but that they have built upon them and continue to challenge themselves further.

“KNH have done that once again, so we’re delighted to recognize the achievements of the staff and tenants by awarding them accreditation for a third time.

Simon Rogers, KNH Chief Executive, said, “KNH’s achievements in building successful communities are based on the quality of our relationships, especially with our tenants and residents, so I’m very proud that TPAS has again recognised the work we do to develop those relationships.

“But this award would not have been possible were it not for the support of our tenants and the excellent foundations in tenant participation that were started 25 years ago.”

Cllr Cathy Scott, Kirklees Council’s cabinet member for housing, said: “We have a long and proud tradition of tenant involvement in Kirklees, so I am delighted that TPAS has once again recognised the genuine commitment of tenants, the council and KNH to working together to improve housing services.”

KNH Board member and chair of KFTRA, Cora Carter said: “These are very challenging times for tenants and there has never been a more important time for us to work together with landlords to meet those challenges. I’m very pleased that KNH has achieved the quality mark again and we will keep striving to improve how we involve tenants and residents.”