Pay your rent the easy way - set up a direct debit today!

Content owner : housing@knh.org.uk Last updated : 25/09/2014

What is a direct debit?

A direct debit is an instruction from you to your bank or building society. It authorises the organisation you want to pay to collect varying amounts from your account - but only if you've been given advanced notice of the amounts and dates of collection.


Once you have agreed those, the money is deducted automatically. If the organisation you are paying wants to change an amount or date of collection, they have to tell you about it first.


In a nutshell, Direct Debit is the simplest and most convenient way for you to pay regular and occasional bills.


Direct debits are also totally secure, and you are completely protected by the direct debit guarantee - which means you get an immediate refund from your bank or building society in the unlikely event that a mistake is made. Other benefits include:


  • You can pay on any working day of the month to suit your needs, so you have better control of your money
  • You won't need to mess around with cheques, cash or cards each month
  • You can enjoy peace of mind - payments are made automatically so your rent is always on time
  • You are in control - you can easily make changes to your payment date or amount and you can cancel your Direct Debit at any time by telling KNH or you bank (you need to give 12 working days' notice to change or 3 working days to cancel)
  • You will be told about any changes to the amount of your direct debit

How do I set up or reinstate a direct debit?

Simply ring us on 01484 414886 and we'll set it all up over the phone.


You can pay on any working day of the month, and you can pay monthly, 4-weekly, every two weeks or every week.


If you decide to pay monthly or 4-weekly, your first payment must be four weeks in advance and each subsequent payment must maintain this position or your account will fall into arrears at some point during the four-week period, triggering administration costs for ourselves and early recovery action being taken against you.


Will the direct debit payment always leave my account on the same date each month?

Payments will normally be taken from your account on the same date of each month, or same day of each week. If your due payment date falls at a weekend or bank holiday, we will normally take the money from your account just after that due date.


How can I change my payment date or amount?

Simply call 01484 414886.

You need to allow 12 working days for the changes to take effect.


What is the direct debit guarantee?

The guarantee is offered by all banks and buildiing societies that take part in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.


If the amount to be paid or the payment date changes, we will notify you at least 10 working days in advance of the change.


If we or your bank make an error, you are guaranteed a full and immediate refund.


What if I don't have a bank account?

You can find out about the different types of account available from any bank or building society, or from a website like www.moneyadviceservice.com


If for any reason you cannot have a bank account, you need to talk to us as soon as possible so that we can make alternative arrangements for you to pay your rent.


More information about how we will help tenants who are unable to change to direct debit rent payments is available in our tenant support charter