Please check the following before placing an order:

• Check the trip switches in the consumer unit.
• If one of the switches is at 'off', unplug the appliance or switch off the light and reset the trip switch.
• Switch on the light and plug the appliances back in one at a time to check if one is faulty and tripping the switch.
• Do not use any faulty switch or socket
• Do not touch exposed wires.
• Do not touch wet fittings.
• Don't overload sockets. Avoid double adapters-use only one appliance at a time in a socket.

Electrics

Fault	Additional details needed	Advice
No lights or power	Are other properties in the area affected? Have you checked the fuse or trip switch? Which circuit is affected: power, lighting or both?	If other properties are affected: Telephone 0800 0375 675; or Text 0800 028 9507 When checking the fuse or trip switch, reset trip and plug in appliances one at a time to see if appliance is at fault. If it is considered to be an emergency the repair will be carried out by the next day.
Smoke or sparks from socket, light or switch	Which room is it in? What type of fitting is it (socket, lamp holder or switch) Is it dangerous?	Do not use. Keep away Switch electricity off at the meter. If it is considered to be an emergency the repair will be carried out by the next day or within 2 hours if risk of danger to life or serious damage to property.
Light or light switch not working	Which room is it in What type of fitting is it (lamp holder or light switch)	Have you checked the fuse or trip switch? Have you tried a new bulb? This is considered a non-urgent repair and should be completed within 5 working days
Light switch loose or broken	Which room is it in? What type of switch is it? (wall or ceiling) What is the problem? switch loose pull cord broken wall switch broken ceiling pull switch broken	If it is considered to be an emergency the repair will be carried out by the next day, if non-urgent it will be within 5 working days.
Lamp holder loose or broken	Which room is it in? What type of lamp holder is it? What is the problem? just loose pendant lamp holder broken ceiling rose broken batten lamp holder broken	If it is considered to be an emergency the repair will be carried out by the next day, if non-urgent it will be within 5 working days.
Socket not working	Which room is it in? Have you tried a different appliance in the socket? Have you checked the fuse or trip switch? What type of socket is it? - double or single - cooker control unit	If it is considered to be an emergency the repair will be carried out by the next day, if non-urgent it will be within 5 working days.
Socket loose or broken	Which room is it in? What type of socket is it? What is the problem? just loose socket broken	If it is considered to be an emergency the repair will be carried out by the next day, if non-urgent it will be within 5 working days.
Extractor fan not working	Where is the fan? Have you checked the fuse or trip switch?	This is considered a non-urgent repair and should be completed within 5 working days.
Extractor fan required	What is the problem? Where is the fan required?	An inspection will be required
Smoke detector faulty or beeping	Have you tried a new battery?	None
Communal lighting not working	How many lights are affected? Where is the light? What type is it? Is the cover broken?	This is considered a non-urgent repair and should be completed within 5 working days.
Outside light broken	Where is the light?	This is considered a non-urgent repair and should be completed within 5 working days.

• Repairs and improvements leaflets
• How to report repairs to your home
• Your tenancy agreement repairs
• Repairs that we do
• Repairs that you do