Identify fault - Heating

Content owner : housing.direct@kirklees.gov.uk Last updated : 05/03/11

If you smell gas:

  • Open doors and windows to get rid of the gas.
  • Check to see if the gas has been left on and unlit or if a pilot light has gone out.
  • Turn off the gas at the meter.
  • Do not light any matches or lighters.
  • Do not use doorbells or other electrical switches.
  • Call Gas Emergency Service: 0800 111999

Keep rooms well ventilated:

  • Make sure vents are not obstructed or closed.
  • Sweep chimneys at least once a year.
  • Buy officially approved appliances, marked with the "British Standard Kite Mark".
  • Always use Gas Safe-registered installers

Heating and hot water
Fault Additional details needed Advice
Smell of gas Where is the smell coming from?
  • Turn off gas at mains and open windows.
  • Do not smoke, light a fire or use electrical switches until the problem is fixed.
  • Call Gas Emergency Service: 0800 111999
Central heating/electric not working
  • Are you getting hot water?
  • What type of system is it?

    • storage heaters
    • underfloor
    • warm air
  • Do you have some other form of heating you can use?
If not this is an emergency repair during the winter months.
Central Heating - Gas not working
  • Are you getting hot water?
  • What type of system is it?

    • communal
    • individual
    • boiler/backboiler
    • warm air
  • Do you have some other form of heating you can use?
If not this is an emergency repair during the winter months.
Fire or heater not working
  • Is it your own appliance?
  • What type of heater is it?

    • gas convector heater
    • gas fire
    • electric convector heater
    • electric fire
    • fan heater
  • Do you have some other form of heating you can use?
  • If it is your own appliance, you are responsible.
  • If not this is an emergency repair during the winter months.
Solid fuel room heater back boiler not working
  • What type of heater is it?
  • Do you have some other form of heating you can use?
If not this is an emergency repair during the winter months.
Solid fuel back boiler leaking
  • What is the extent of the problem?
  • Can you contain the leak?
This is an emergency.
Solid fuel stove parts broken or missing
  • What parts need replacing?

    • bottom grate
    • door catch
    • glass strips
    • side bricks
  • Do you have some other form of heating you can use?
If not this is an emergency repair during the winter months.
Open fire parts broken or missing
  • What parts need replacing?

    • fire grate
    • basket and fret
    • firebricks
    • damper
None
Fire surround tiles broken or missing
  • What size and colour are the tiles?
  • How many tiles are affected?
None



In an emergency


  • Call Kirklees Direct, our Repairs Call Centre on 01484 414800, Monday to Friday, 8am to 6pm.
  • When the call centre is closed, call 01484 414850.