Identify fault - Plumbing

Content owner : housing.direct@kirklees.gov.uk Last updated : 21/06/11

If damage was caused deliberately or accidentally, you may be charged for the work being carried out


Basin Toilet Bath
Plumbing
Fault Additional details needed Advice
Water pipe burst This is an emergency repair if it is causing flooding.
  • Turn off the water at the stop valve
  • Switch off the central heating system
  • Switch off the electricity at the mains
  • Switch off any water heaters
  • Turn on all taps to sinks and baths to drain all the water from the pipes
Water leaking
  • Where is the water coming from?

    • flat above?
    • leaking pipe?
    • cold water storage?
    • gas water heater?
    • radiator?
    • hole in the roof?
    • Are electrical fitting getting wet?
    • Can the leak be contained?
    • Are there any connected problems?
If leak is causing flooding follow above instructions, if possible try to contain leak by placing a bowl or bucket under the leaking pipe.
Water pipe frozen Is the pipe inside or outside? Open the taps of frozen fixtures to help relieve pressure and reduce the chances of bursting pipes. Be ready to turn them off when the pipes clear. Gentle heat may be applied to pipes by use of rags soaked in hot water.
Overflow running
  • Where is the overflow coming from?

    • toilet?
    • water tank?
  • Is the water gushing out?
Toilet overflow - as a temporary action until repair is carried out, try removing cistern lid and tie the float in the up position, thus closing the ball valve, this will shut off the water supply to the cistern.
Tap dripping or faulty
  • What type of tap is it?

    • Bath
    • Basin
    • Sink
    • Mixer
    • Pillar
None
No water supply Are other properties affected? If neighbourhood is affected contact Yorkshire Water on 0845 1242424
No hot water
  • What type of water heater do you have?

    • gas central heating boiler
    • gas water heater
    • multipoint water heater
    • electric immersion heater
  • Is there any water coming from the hot tap?
  • If water is heated by gas, check to see if the pilot light is out.
  • If water is heated by electricity, check fuse or trip switch.
  • Turn off water heater if water is not flowing from tap.
Immersion heater faulty
  • Is the heater switching on?
  • Is the water warming up at all?
  • Is it your only form of water heating?
This is an emergency repair during the winter months.
Hot water dirty Is the cold water dirty too? None
Stopcock or Gate valve stiff or leaking
  • Where is the stop cock / gate valve
  • Is there water flooding?
This is an emergency repair.
Waste pipe blocked
  • Where is the blockage?

    • Toilet (is this the only toilet in home)
    • Bath
    • Basin
  • What is causing the blockage?
  • If it is considered to be an emergency the repair will be carried out by the next day.
  • If damage was caused deliberately or by carelessness, you will normally have to pay for the work.
  • Put personal hygiene items in a bin, avoid letting anything other than loo paper go down.
Bath cracked or damaged
  • Colour of the bath?
  • Can it still be used?
  • An inspection will be required
  • Be aware of asbestos
Bath panel loose
  • Is it Loose or broken?
  • End or side panel?
If damage was caused deliberately or accidentally, you may be charged for the work being carried out. You will not be charged if.

If damage was caused deliberately or by carelessness, you will normally have to pay for the work.

You will not have to pay if it was caused by fair wear and tear, or someone else's criminal act like a break-in or vandalism (and you can give us a police crime number). Be aware of asbestos.
Basin cracked or damaged
  • Colour of basin
  • Brackets or pedestal
An inspection will be required
Basin loose or unstable Brackets or Pedestal An inspection will be required
Sink loose Is it the sink top or base unit? An inspection will be required
Electric shower not working
  • Is tenant disabled?
  • Was it fitted by the council?
This is considered a non-urgent repair and should be completed within 5 working days - unless the shower is needed for medical reasons.
Electric shower leaking
  • Was it fitted by the council?
  • Where is the leak?
This may be considered non-urgent so please provide as much information as possible.
Tap dripping or faulty Type of tap? (Bath, basin or sink) This is considered a non-urgent repair and should be completed within 5 working days.
Wall tiles cracked or broken
  • Colour of tiles?
  • Where are tiles? (Bath, basin or sink)
  • How many are affected?
None
Seal leaking around bath basin sink or shower Where is the leak? An inspection will be required
Plug and chain broken or missing Where from - bath, basin or sink? Is tenant disabled or elderly? Request Estate Caretaker visit



In an emergency


  • Call Kirklees Direct, our Repairs Call Centre on 01484 414800, Monday to Friday, 8am to 6pm.
  • When the call centre is closed, call 01484 414850.