How to report repairs to your home

Content owner: housing.direct@kirklees.gov.ukLast updated: 31/07/13

How to report repairs

There are a number of ways to report a repair:


  • Use our online reporting form to report a repair and choose an appointment for us to visit.
  • Phone us on 01484 414800. If you have an emergency on a weekend, Bank Holiday or Monday to Friday between the hours of 6pm (4.30pm Friday) and 8am you can contact us on the emergency repair telephone number 01484 414850

    Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of your home. If your call is not considered an emergency, you will be asked to report the repair on the online form or telephone 01484 414800 during normal working hours.
  • Use the freephone facility in our neighbourhood housing centres
  • Email : housing.direct@kirklees.gov.uk
  • Use our on-line repairs reporting facility

To report a repair by phone

You can call us on the phone number above or use the freephone in one of our Customer Service Centres. If you are not sure what to do, our staff will help you.

You will need to tell us :


  • Your name and address
  • What repair is needed
  • A contact telephone number so we can arrange a convenient appointment to carry out your repairs

Most repairs will be carried out by appointment between 8.00am and 6.00pm Monday to Friday.



Emergency repairs

If you need to report an emergency repair when the repairs call centre is closed, please telephone call 01484 414850. Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of your home. If your call is not considered an emergency, you will be asked to phone the repairs call centre during normal working hours.


What will happen next?

We will decide whether the repair is the Landlord’s responsibility or not.If it is, we will try to order the repair when you first contact us and give you a target time for the work to be completed. If we need more information about the problem, we will ring you, and in some cases we will need to carry out an inspection before we can order the repair. In most cases, we will give you an appointment for the operative to call out and find out what needs doing. If they can fix the problem when they visit, they will.


If you would like an appointment

Appointments can be made for five and 25-day repairs, inside your home. Morning or afternoon appointments are available Monday to Friday, 8am to 6pm, except bank holidays. If you have agreed to an appointment time, then we expect you to be in to provide access. If you cannot keep the appointment, please contact the repairs call centre on 01484 414800 so that we can rearrange the visit.

If we are unable to gain access, we will not be able to do the repair until you get in touch and arrange a new time.


Repairs receipts and text messages

If you have a mobile telephone number you will receive a text message stating the repair number and appointment details for the repair.

If you only have a landline telephone, are ordering ‘landlord obligated repairs’ or are a leaseholder, you will continue to receive a paper copy of a repair receipt. Please note that the repair receipts have recently been revised to make it easier to understand the repair details of when the operative will be calling. If you do not get a repair receipt within three days of reporting the repair, please contact the repairs call centre on 01484 414800 to ensure that the repair has been ordered correctly.

If you wish to make a comment about the service, the repair receipt will allow you to provide feedback on the repair by returning the tear-off slip at the bottom.

If the repair is not going to be ordered, or is to be placed in a planned programme, we will let you know in writing.


Complaints about repairs

If you have a repairs-related complaint, please call 0800 590 993 or email building.services@kirklees.gov.uk