How to report repairs to your home
Content owner : housing@knh.org.uk Last updated : 05/03/11
How to report repairs
There are a number of ways to report a repair:
- Call Kirklees Direct, our Repairs Call Centre on 01484 414800, Monday to Friday, 8am to 6pm; weekends and bank holidays, 8am to 4pm
- In an emergency, when the repairs call centre is closed, call 01484 414850
- Use the freephone facility in our neighbourhood housing centres
- Email : housing@knh.org.uk
- Use our on-line repairs reporting facility
To report a repair by phone
The best way to report a repair is to contact the repairs call centre. You can also use the freephone in any KNH office.
If you are not sure what to do, our staff will help you.
You will need to tell us :
- Your name and address
- What repair is needed
- A contact telephone number so we can arrange a convenient appointment to carry out your repairs
Most repairs will be carried out by appointment between 8.00am and 6.00pm Monday to Friday.
To report a repair online
You can email your details to housing.direct@kirklees.gov.uk or additionally you can use our online reporting form.
Your details will be sent to one of our operators at the repairs call centre who will then
respond by confirming an appointment for you. Outside normal office hours, your request will
be dealt with first thing during the next working day.
Additionally you can use our on-line repairs reporting facility.
Emergency repairs
If you need to report an emergency repair when the repairs call centre is closed, please telephone call 01484 414850. Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of your home. If your call is not considered an emergency, you will be asked to phone the repairs call centre during normal working hours.
What will happen next?
We will decide whether the repair is the Landlord’s responsibility or not.If it is, we will try to order the repair when you first contact us and give you a target time for the work to be completed. If we need more information about the problem, we will ring you, and in some cases we will need to carry out an inspection before we can order the repair. In most cases, we will give you an appointment for the operative to call out and find out what needs doing. If they can fix the problem when they visit, they will.
If you would like an appointment
Appointments can be made for three, five and 25-day repairs, inside your home. Morning or afternoon appointments are available Monday to Friday, 8am to 6pm,
except bank holidays.
If you have agreed to an appointment time, then we expect you to be in to provide access. If you cannot keep the appointment, please
contact the repairs call centre on 01484 414800 so that we can rearrange the visit.
If we are unable to gain access, we will not be able to do the repair until you get in touch and arrange a new time.
Repairs receipts and text messages
If you have a mobile telephone number you will receive a text message stating the repair number and appointment details for the repair.
If you only have a landline telephone, are ordering ‘landlord obligated repairs’ or are a leaseholder, you will continue to receive a paper copy of a repair receipt.
Please note that the repair receipts have recently been revised to make it easier to understand the repair details of when the operative will be calling. If you do
not get a repair receipt within three days of reporting the repair, please contact the repairs call centre on 01484 414800 to ensure that the repair has been ordered correctly.
If you wish to make a comment about the service, the repair receipt will allow you to provide feedback on the repair by returning the tear-off slip at the bottom.
If the repair is not going to be ordered, or is to be placed in a planned
programme, we will let you know in writing.
