If damage was caused deliberately or accidentally, you may be charged for the work being carried out

Roofs and chimneys

Fault	Additional details needed	Advice
Roof leaking	Where is the water coming from? How many storeys high is the roof? What type of roof is it? Are electrical fittings getting wet? Can you contain the leak? Are there any connected problems?	Turn off electricity if electrical fittings are getting wet. Possible emergency
Roof tiles or slates loose or broken	How did it happen? Whereabouts on the roof is the problem? How many storeys high is the roof? What sort of tiles and how many? interlocking tiles plain tiles slates ridge or hip tiles Are the tiles likely to fall?	Possible emergency
Garage or outhouse roof leaking or damaged	How did it happen? Where is the garage or outhouse? What type of roof is it? flat corrugated Is it dangerous?	Possible emergency
Chimney pot loose or broken	Is the chimney stack shared with another property? What is the problem? pot or cowl loose terracotta pot broken  "Long Tom" type pot broken gas cowl broken terracotta gas cowl broken Is it dangerous?	Possible emergency
Chimney stack loose or crumbling	Is the chimney stack shared with another property? What is the problem? pointing loose on brick pointing loose on stone stack crumbling Is it dangerous?	Possible emergency
Roof boards rotten or damaged	Where are the boards? Which boards are affected? fascia soffit bargeboard	None
Fumes from chimney coming into room	Is it a gas fire? If solid fuel has chimney been swept recently?	Possible emergency
Flashing leaking or loose	Which flashing is affected? What type of flashing is it? valley or apron step flashing	None

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