Identify fault - Windows

Content owner : housing.direct@kirklees.gov.uk Last updated : 21/06/11

If damage was caused deliberately or accidentally, you may be charged for the work being carried out


Windows
Fault Additional details needed Advice
Glass broken or cracked in window or door
  • How did this happen?
  • Is it double glazing?
  • Where is the door or window?
  • What type of frame is it?

    • wood
    • aluminium
    • uPVC
  • What size pane is it?
  • What type of glass is it?

    • clear
    • frosted
    • wired
  • If the damage is caused by vandalism or burglary get a police crime number
  • If the property is not secure, this is an emergency repair
  • If temporary boarding is required, this is an emergency repair
Putty crumbling, missing around window or door glass
  • Which window or door is it
  • What type of frame is it?
    • wood
    • aluminium
    • uPVC
None
Window sticking or jammed
  • Which window or door is it?
  • What type of frame is it?
    • wood
    • uPVC
    • aluminium

      • up to 0.5sqm
      • 0.5 to 1m squared
  • What type of window is it?

    • hinged
    • pivot sliding
If the property is not secure, this is an emergency repair
  • Hinges broken
  • Window rotten or damaged
  • Wooden sill or ledge broken or rotten
  • Tiles to sill or ledge loose or broken
Which window is it? If the damage is caused by vandalism or burglary get a police crime number
Window stay or fastener broken
  • Which window is it?
  • What type of frame is it?

    • aluminium
    • PVC
    • wood

      • sliding sash fastener
      • casement fastener
      • casement stay and pegs
      • metal casement stay
      • metal casement fastener
If the property is not secure, this is an emergency repair
Sash cords broken
  • Which window is it?
  • How many cords are broken?

    • two
    • four
If the damage is caused by vandalism or burglary get a police crime number
Window draughty
  • Which window is it?
  • Is the window closing properly?
  • What type of frame is it?

    • wood
    • metal
    • uPVC
If the damage is caused by vandalism or burglary get a police crime number
Window, water coming in
  • Which window is it?
  • Is the window closing properly?
  • Is there putty missing?
  • Is there a gap between the frame and wall?
  • Is water seeping at the top
If the damage is caused by vandalism or burglary get a police crime number

In an emergency


  • Call Kirklees Direct, our Repairs Call Centre on 01484 414800, Monday to Friday, 8am to 6pm.
  • When the call centre is closed, call 01484 414850.