Your tenancy agreement - Rent

Content owner : Last updated : 18/03/13

You must pay all rent, including any service charges, by direct debit. This is due on the first day of every month for the month to come. At the start of the tenancy, you must pay a fair proportion of the rent for the period from the start of the tenancy to the end of the month in which the tenancy started. You must not use any other method of payment.

You must pay your rent by a monthly direct debit payment unless you have made and alternative arrangement to pay. Please contact us if you which to apply for permission to pay your rent more frequently than once a month (for example every week or two weeks).

You must tell us if you expect any changes to the date(s) of the month when we recieve your direct debit payment(s). This includes any changes relating to your benefits, including being moved onto Universal Credit.

If it is a condition of the tenancy that you have to pay a service charge for the property, that service charge is part of the rent. These charges may include:

  • Retirement living scheme service charge
  • Concierge service charge
  • Furnished-letting service charge
  • Communal heating charge
  • Communal cleaning charge

If you are joint tenants, you are both responsible for paying by direct debit all the rent and any arrears (rent you owe). If you have rent arrears, we can require any individual joint tenant to pay the money that is owed; we can also require any individual joint tenant to set up a direct debit to ensure that future rent payments are made on time. You are both responsible for ensuring that rent is paid by direct debit, even if one of you has left your home.

If we recieve your direct debit payment later than the last day of the month, your account will show arrears.

If you ower rent, we will give you support and debt counselling and make arrangements for you to pay the rent you owe. For more information please see debt advice. If you do not pay, we will take firm action that could lead to eviction. We would not normally consider re-housing you if you owe us any rent.

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