This website is run by Kirklees Neighbourhood Housing We want as many people as possible to be able to use this website.

We've also made the website text as simple as possible to understand.

AbilityNet   has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some PDF documents aren’t fully accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

 01484 414886

We'll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:

 01484 414886

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)  .

Contacting us

Find out how to contact us 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility

Kirklees Neighbourhood Housing is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Non compliance with the accessibility regulations

We are not aware of anything on the site which doesn’t comply with the accessibility regulations.

Disproportionate burden

Two PDF documents published on the site are a disproportionate burden to make accessible:

They fail on these WCAG 2.1 A criteria:

  • Not structured so they’re accessible to a screen reader. This fails WCAG 2.1 section 4.1.2 (name, role value) (Level A)
  • No alternate text for some images – fails WCAG section: 1.1.1 Non-text Content (Level A)
  • Incorrect tagging of some content – fails WCAG section: 1.3.1 Info and Relationships (Level A)
  • Incorrect heading of a table – fails WCAG section: 1.3.1 Info and Relationships. (Level A).

They fail on these WCAG 2.1 AA criteria:

  • Incorrect nesting of some headings – fails WCAG section: 2.4.6 Headings and Labels. (Level AA)
  • Insufficient colour contrast between text and background – fails WCAG section: 1.4.11 Non-Text Contrast (Level AA).

Content that’s not within the scope of the accessibility regulations

No content on the site is outside the scope of the accessibility regulations.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 6th August 2019. The test was carried out by Kirklees Council.

We used this approach to deciding on a sample of pages to test:

  • We tested all web pages using an automated testing tool. Each page was individually tested, the results recorded and accessibility issues which were found were fixed and tested again.
  • We tested PDF documents using the automated accessibility checker within Adobe Acrobat Pro and manually tested reading order and colour contrast.

We tested our main website platform, available at

© 2020 All rights reserved. Kirklees Neighbourhood Housing, Perseverance House, St. Andrews Road, Huddersfield, HD1 6RZ.