During the coronavirus pandemic, we are updating key information for our tenants on this page.
Mutual Exchange Suspended (5 Jan 2021)
Beginning on January 5th the Government announced a National Lockdown. During this time applications for Mutual Exchange through our House Exchange process will not be considered. We will update this page when applications can be accepted in line with restrictions being lifted.
Emergency repairs (5 Nov 2020)
We will continue to provide emergency repairs 24 Hours 7 days a week service.
Examples of some emergency repairs are listed below but please note these are only examples:
• Loss of heating/hot water
• Boiler breakdown
• Uncontainable leak
• Boarding to secure properties
• Something which may impact on the health and wellbeing of the customer
• Wind and watertight
• No electrics
• Sparking sockets
• Smelling fuse boards
• Shower not working and only form of bathing
• Blocked sink/bath
• Blocked toilet/drains
• Beeping smoke alarms
We will continue to deliver frontline services where possible and consideration will be given on a risk based approach to the length of time carrying out a task and the period of any potential contacts, against the outcomes for customers and wider stakeholders.
Responsive Repairs - General responsive repairs are now fully operational again and will continue.
Gas Servicing - Gas servicing will continue.
Electrical Testing - Electrical periodic testing will continue unless we receive any further government advice.
Fire Door replacement scheme -This will continue as per the original planned programme with the first pilot delivery arriving W/C 9th November.
Adaptations - We will continue to work on new ramps, operatives can easily achieve social distancing measures with the works being external. Any wet rooms that are currently in progress will be completed, following this we will carry out a risk assessment on each individual customers needs against the risk associated with the works, if this can be postponed without detriment to the health and wellbeing of the customer it will be.
The other repairs that will continue are handrails to facilitate hospital discharges.
Economical Boiler replacements - These will only be done if identified as a failure through an emergency repair applying same guidance given to all operatives.
Planned Works (Your Home Your Place) - The majority of the work on Your Home Your place for the remainder of this financial year is external so will go ahead as planned.
Choose n Move restarts today - (17 June)
Our Choose N Move service, which helps people to bid on council and other social housing properties in Kirklees will restart on Wednesday 17 June
The service was paused in line with national guidance at the start of the coronavirus pandemic in March and following new government guidance ,on how councils and other social housing landlords can start to safely allocate and let properties again, we are getting ready to re-open the service.
It will be following national guidance closely and have been working hard to review their procedures to make sure they can operate in a way that assures the health and safety of both customers and staff.
Anyone who is looking for a home with the council or a housing association can find out more information and register their bids on available properties from the 17 June at www.choosenmove.org.uk
Customer Service Centres remain closed at this time, customers will not be able to access the centres to register bids and should make alternative arrangements to access the system online.
Coronavirus safety procedures - (9 June)
Your safety is an absolute priority for us and that is why we undertake specific Covid-19 risk assessments to ensure we work in a covid safe manner. This includes measures where possible to maintain social distancing and install regular cleaning and hygiene processes. These assessments are available on request through our contact centre
Carrying out repairs safely - (18 May)
We continue to carry out emergency works only at this time. However, we’re currently working on how we can begin doing more routine repairs again. We want to do this in a safe way for our tenants and our staff. If you had a repair booked before the lockdown restrictions were implemented, you will be contacted as soon as we can re-arrange this work.
Recycling centres to open (6 May)
We are looking to provide access to the household waste recycling centres from May 11 so that residents can dispose of waste that they cannot safely store at home.
Like the majority of sites across the country, we closed our sites due to the Covid-19 pandemic. Now following advice from DEFRA, we are looking to provide access to the centres, but operate in a way to manage social distancing protocols.
How will the service change?
The new service will have a number of new restrictions:
- To limit the number of people at the site at any time, we are only allowing people to visit on their own.
- To reduce the time people are spending at the site and speed up queuing as much as possible, residents can only visit the sites in their car, so no large vehicles, vans or trailers.
- As staff and other visitors will have to keep 2m away. Residents visiting the site will have to carry their items to the skips on their own.
- The sites permit system will remain in operation, so that only Kirklees residents can make a trip to the sites. Residents are encouraged to register online if they haven’t already.
- We are also asking people to wash their hands before and after visiting and to be respectful to staff.
- We are expecting there to be significant queues, as the measures to keep everyone 2m apart mean that staff at the site will only be able to let a few cars into the centres at a time.
- We expect the queues to be especially long during the first week, and we are asking people to put off their visit for a few days, if possible, until demand settles down.
Please bear in mind, any queues will be closed if it is causing issues for blue-light services and other keyworkers or if cars are unlikely to get to the front of the queue before closing time.
Beware of Covid-19 Scams (1 May)
West Yorkshire Trading Standards Newsletter have updated information on scams related to Covid-19 It outlines trending fraud patterns during the current COVID-19 pandemic and what we can do to stay protected. This news alert localises the scams to provide insight into current situation here in West Yorkshire.
As a summary, last week, WYTS had 65 COVID-19 complaints and queries. A further 22 intelligence reports were submitted through our intelligence database relating to COVID-19 during this time period.
West Yorkshire Trading Standards Service have further resources to access through their website:
Managing your energy bills (9 April)
Thank you for following the Government guidance to stay at home as much as you possibly can.
At KNH we understand this may mean you are using your heating and electricity more than you would normally and that you might be concerned about managing your energy bills.
If you would like some advice on how to keep warm and manage your energy bills please contact LEAP (Local Energy Advice Partnership) on 0800 060 7567.
If you are struggling to pay your energy bills or top up your pre-payment meter, you should speak to your utility provider first and if you need further advice you can contact the Citizens Advice on 03444 111 444 or visiting https://www.citizensadvice.org.uk/consumer/energy/energy-supply.
If your home is supplied by a district heating system you should contact Switch 2 on 033 33 212010.
Please note, these services may be experiencing high call volumes at the present time but they are there to support and advise you so please seek help now if you are worried you are going to have a problem with you energy bills.
If you would like to speak to us about any issues with keeping warm and managing your energy bills please contact us on EnergyUnitKNH@knh.org.uk
Free School Meals (7 April)
During the two week Easter break, Kirklees Council will continue to provide free school meals (by way of a £15 per week voucher per child) to be used at supermarkets etc, to all *children who are eligible for free school meals. The cost of this additional provision will be met by the Council.
The vouchers will be sent directly to the child’s home address. Any child who is still attending school during the Easter break e.g. parent is a keyworker, they will still receive meals in school.
Emergency Repairs only (4 April)
During this period of lockdown we are working hard to maintain our services to you wherever we can and as a business, we’ve put a range of measures in place to protect you, your families and loved ones.
Our trades staff are only undertaking emergency repairs and these are booked in through the same process as before.Please don’t be alarmed or offended when our trade staff visit and ask you some questions – this is to ensure we keep everyone safe and follow safety guidance.
Our offices are now closed to members of the public and our staff who can work from home are now doing so to continue delivering services to you. Please be assured that we are still here to help you and our Contact Centre remains open - you can call us on 01484 414800
Rent Payments(3 April)
We appreciate that for many of you this may be the first time you have had needed to contact us because of problems paying your rent or keeping to a rent arrears repayment agreement you have made with us.
We want to reassure you that we understand many of you will be worried about your finances and your ability to pay your rent and other bills.
At KNH we have Officers who are still working and are able to offer telephone support to help you. If you are concerned you may have a problem in the future or are struggling to pay your rent now, please get in touch with us so we can give you the individual support you need.
Please call KNH on 01484 414886 and ask to speak to a Rent Officer
If your household income has reduced due to Coronavirus or your circumstances have changed, and you are unsure what to do please contact one of our professionally qualified money advisors. A reduction in your income may mean you are now eligible for benefits, or additional benefits. To find out more and receive some friendly advice relevant to your personal circumstances contact the KNH Money Advice Team on 01484 414975.
Apprenticeship Scheme 2020 (24 March)
Thank you for applying for our apprenticeship roles at KNH. Unfortunately, due to the current situation regarding COVID 19 there is going to be some delays to our recruitment process.
We will be in contact as soon as the situation changes and appreciate your patience during this period.
Choose n Move suspended (21 March)
At a time when Government are asking all households to stay at home apart from food, medical and essential work asking housing applicants to bid, view, sign-up and move into properties is not appropriate.
Due to the Government advice on Coronavirus we have suspended advertising any properties on Choose n Move. We will provide further information when we are able to. We are sorry for the inconvenience.
If you are worried that you cannot stay in your current home and could be homeless then please contact Kirklees Council on 01484 221350.