Money support

Money next to cut out of house

Your rent

It is your responsibility to make the payments for rent and other charges for your home.

Pay rent or set up a Direct Debit: Pay rent  

Paying rent by Direct Debit

Setting up a Direct Debit is easy and takes the hassle out of paying your rent, it can also help with budgeting.

Once set up, you do not need to do anything more. Just choose a regular payment day and we’ll automatically collect your payment from your bank account.

No changes to amounts or dates can be made without telling you first and you can contact your bank to cancel at any time.

Problems paying your rent

Contact KNH if you have any problems paying your rent. We have a team of friendly advisors who are here to help you.

Money advice

We can also offer advice on:

  • Housing Benefit
  • Universal Credit
  • Discretionary Hardship Payments
  • Budgeting - to help make your money go further
  • Debt and bankruptcy
  • Benefits
  • Assistance to complete benefit applications, for example, Personal Independence Payment
  • Setting up a bank account
  • Grant applications
  • Avoiding illegal money lending and loan sharks
  • Affordable credit options

Contact KNH for financial advice.

Universal Credit

Universal Credit (UC) only applies to people of working age. If you are of pension age it does not apply unless you have a partner of working age.

With UC your housing payments are paid directly to you, not us. This means you are solely responsible for paying your rent which is a big change for many who may be used to the previous Housing Benefit system.

Managing your Universal Credit

UC is a full digital service, all UC claims are managed online.

You log on using a username and password and are able to:

  • view your account
  • add or amend your details
  • add or amend changes in circumstances
  • view payments details.

Applying for Universal Credit

Apply for Universal Credit online.

Paperclip To complete your application you need:

  • An email address
  • A bank account (to receive payments)
  • A valid mobile phone number
  • Your national insurance number
  • Proof of identity - something with a photo, such as a passport or driving licence
  • Your rent details including the amount and frequency.
Apply for Universal Credit

After you’ve applied

You will get your first payment around 5 weeks after applying online if your application is successful.

Advance Universal Credit payments

If you have claimed UC, you may be eligible for an advance payment to make sure that your rent and other bills can be paid.

Contact KNH if you are unsure whether you need an advance or would like to discuss this.

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